Picking the Right VoIP Phone System for Your Company
You’re ecstatic about VoIP. You can’t wait for the good things that come with the use of a VoIP phone system. But before you go about setting a budget and selecting that excellent system, there are some questions you should ask.
What works for your kind of business?
Developments in IP communications have provided for a wholly working phone system hosted by your service provider, otherwise known as Hosted VoIP, on top of a phone system that is premise-based. By and large, if your phone system is intended for more than 25 people, a premise based solution is your best option. But for less than 25 users, you have to consider hosted as well as premise-based solutions.
What Research About Systems Can Teach You
Why are searching for a new phone system?
Learning The “Secrets” of Services
Truth be told, almost all VoIP phone systems are highly similar. The only difference they have is the manner in which they are marketed. That’s why why you need to know terms like, voicemail, auto-attendant, find-me-follow me, voicemail-to-email etc. List down all the things that you actually need from your new system, aside from those that would be “nice to have” or the optionals.
Is your phone system compatible with other business systems?
One of the most attractive benefits you’ve probably heard about is that ability of a VoIP phone system to meld with other business systems, including your CRM or ERP platform. Some systems come with API’s for integration with certain software; however other systems do not have such versatility. You have to know which business systems need integration with your new VoIP system, before you come up to a vendor and inquire about integration when you are being offered a solution.
Who provides your voice service?
Avoid buying a phone system if you’re still unsure who your phone service provider will be. If you must use VoIP, be sure your VoIP provider and your phone system are a match. If you will use both VoIP and PSTN service, your phone system vendor has to know so that they can provide you the correct solution.
How much is the the total cost of ownership?
Everyone says you can save cash with VoIP, but is it true? You should know the total amount a VoIP phone system ownership would cost you. If you decide exclusively on price, you will have a problem: more scalable and generally reliable systems often cost higher up front. The long-term savings, however, will make your investment worthwhile. With your company’s expansion, you will be adding new users to your system, so pick one which is easy to upgrade as new technologies and features are developed.
What do your users look for?
Finally, even if “users” is way down your list of priorities, this remains very important. Each employee or type of employee have their own needs that you have to satisfy. Before buying a system, you need to ask each of them what features they would appreciate having in a phone system. This enables you to align a particular system’s advantages and their needs.